Refund and Returns Policy

West Coast Mousse

Overview

At West Coast Mousse, we are committed to providing premium-quality products and a reliable customer experience. If you are not fully satisfied with your purchase, this Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds may be processed.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 7 days of receiving your order.
  • Proof of purchase (order confirmation or receipt) must be provided.

For safety, hygiene, and compliance reasons, certain items may not be eligible for return once opened or used.

Non-Returnable Items

We do not accept returns for:

  • Opened or used products
  • Perishable goods
  • Items damaged due to misuse or improper handling
  • Clearance or final sale items

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos and your order details so we can quickly resolve the issueDepending on the situation, we will:

  • Replace the item at no additional cost, or
  • Issue a full or partial refund

Return Process

To initiate a return:

  1. Contact our support team with your order details.
  2. Wait for return authorization and instructions.
  3. Ship the item back to the provided return address.

Customers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect product).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund

If approved:

  • Refunds will be processed to your original payment method
  • Please allow 5–10 business days for the refund to reflect, depending on your payment provider

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with supporting details.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider or bank
  • If the issue persists, reach out to our support team

Contact Us

For any questions regarding returns or refunds, please contact our customer support team. We are here to assist you and ensure a smooth experience.

EMAIL; INFO@WESTCOASTMOUUSE.COM
CONTACT; +16018683153

Note: West Coast Mousse reserves the right to update or modify this policy at any time without prior notice.